black rectangles during screen share

[AL10]

when i screen share, i want ot see the participants. 
yet when i move their pictures on top near my laptop camera, the participants see a black box - SEE ATTACHED

i have re-downloaded but therre is no difference

i have also tried other ideas mentioned in the forum.
how can i get help with this?

any ideas

thanks

[Bri · Accepted solution]

Hi @AL10 ! Thank you for posting your question. Do you have "optimize for video" enabled when you are screen sharing? This could be the reason for that. 

https://support.zoom.us/hc/en-us/articles/202954249-Optimizing-a-shared-video-clip-in-full-screen

[Bri · Accepted solution]

Hi @AL10 ! Thank you for posting your question. Do you have "optimize for video" enabled when you are screen sharing? This could be the reason for that. 

https://support.zoom.us/hc/en-us/articles/202954249-Optimizing-a-shared-video-clip-in-full-screen

[haesoljohn]

It didn't work. What next step should i conduct..?!

Thanks for your help in advance once again.

[AL10 · Accepted solution]

thanks
i will try that tomorrow and update you

[AL10]

optimize for video button was the problem
when it was turned on the black box appeared and when turned off the box disappeared.

i was lucky ot have a patient audinece that let me toggle back and forth
thanks