"Sign in to Join this Webinar" when I'm already signed in

[LeoForfar]

I was unable to join a meeting today despite entering the meeting ID and passcode from my own account page, getting a "Sign in to join this webinar" message every time I hit the join button.  

I have a Chromebook and use Google chrome as my browser. This is the first time I have ever encountered this issue despite using Zoom links from the same company twice a week, every week on the same device. 

I then noticed that despite having the "stay signed in" box ticked on my sign-in page, Zoom never keeps me signed in, so I was stuck in a loop of always getting the same message. The host sent me a direct link and I had the same issue:

"The host requires authentication on the commercial Zoom platform to join this meeting. Please sign in with a commercial Zoom account to join."  Previously, hitting the sign in hyperlink on this same message automatically signed me in and took me to the meetings no problem.  What's changed? Is there anything I can do in settings to stay signed in. 

I now need to use the phone app to access meetings, but this is a temporary measure not usually allowed at work.

[AverageMothball]

I'm having the same issue. Previously I would sign in before my meetings each day and it worked. Starting yesterday 2/17/2025, I would sign into my Zoom account like normal, get to the screen to select my camera/mic, then click Join. And now I get "Sign in to join this webinar." It happens every time I log in with my commercial Zoom account. This has to be a bug.

[JeffD2]

We have been seeing this on chromebooks when people try to join meetings. So if it's happening to you on webinars I think the bug is impacting chromebooks on both meetings and webinars

[ZoomUser84132]

Same Problem here since 2/17/2025. I tried different Browser on different machines.

I click on a Meeting link after I get asked to Sign In even when I'm Signed in. Endless loop.

I submit a ticket

[Jojo_C]

the same thing is happening to me as well

[Piemouce]

Hi all,

I have the exact same issue. I stay stuck in the page you can join with this "Sign in to join this webinar" message.

Then if I click on this I am sent back to this page : 

Sign in to join this meeting

with a link to Sign in  which not work and keep turning back to the same page.

Unfortunately, I cannot use the app on the laptop I am using, as I do not have right to install application.

I need this Web browser access 😕

[urmiawebinars]

Hello! Not me, but attendees of my meetings are having this same issue. Some can't download the app on their desktop/laptop, so they use the browser and are getting stuck in endless sign on loops. Just seemed to start today!

[MGSR]

Hello there,

Welcome to the Zoom Community! We're glad to have you here.

We apologize for the inconvenience. Please try updating your web browser, as our web app requires the two most recent browser versions for optimal performance.

Please let us know if this helps or if you need further assistance

[TiffyTiff]

I have updated my web browser and I’m still having issues signing into Zoom so I can join my meetings.

[dockeitai]

Same issue, and I’m also on a Chromebook that’s been updated to the latest version. Simply get an authentication failed alert appearing. This when trying to login to Zoom as a PWA. 

[TiffyTiff]

I’m having the same exact problem on my HP Chromebook but I’m able to sign into my Zoom meetings on my iPad, iPhone and HP desktop. I didn’t start having this issue until 3 days ago. 

[Piemouce]

Hello,

many thanks for your feedback.

Unfortunately, I have check the Chrome version (I have no right to update as I want but it did an update) I have now:

Chrome is up to date

Version 133.0.6943.127 (Official Build) (64-bit)

But it does not work 😕

It seems there is also a problem linked to cookies, because if I sign in to connect to a meeting, (as explained above it doesn't work), then in another tab I try to sign in to the community, I keep receiving the following feedback :

This page isn’t working

zoom.us redirected you too many times.

• Try deleting your cookies.

ERR_TOO_MANY_REDIRECTS

I need to delete the cookies from my browser or use an Incognito page to be able to sign again.

[Piemouce]

Hello,

many thanks for your feedback.

Unfortunately, I have check the Chrome version (I have no right to update as I want but it did an update) I have now:

Chrome is up to date

Version 133.0.6943.127 (Official Build) (64-bit)

But it does not work 😕

It seems there is also a problem linked to cookies, because if I sign-in to connect to a meeting, (I explain above it doesn't work), then in another tab I try to sign in to the community, I keep receiving the following feedback :

This page isn’t working

zoom.us redirected you too many times.

• Try deleting your cookies.

ERR_TOO_MANY_REDIRECTS

I need to delete the cookies from my browser or use an Incognito page to be able to sign again.

[MGSR]

Hello there,

Thank you for the letting us know that updating the browser did not work.

Our technical team has acknowledged this issue and is actively working on a solution.

We do not have an estimated time when it will be fixed, but we will update you on this thread once we have the information.

For now, thank you for your patience and understanding.

[MGSR]

Hi Community Members,

I'm happy to inform you that the fix has been successfully rolled out, and you should now be able to use the web app.

Thank you so much for your patience throughout this process.

[Piemouce]

Hello,

Just wanted to let you know that it works 🙂

Many thanks for the responsiveness of all your team.

Have a nice day.

BR,