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Zoom Recordings (Cloud) Lost - Urgent assistance needed please!

wdk-tt
Newcomer
Newcomer

‎2021-08-27 06:28 AM - last edited on ‎2022-03-15 10:24 AM by Community Moderator | Employee

Hi. I was using Zoom to record many short presentations for a program that airs tomorrow. After recording I have not been able to find the recordings done to the end of the meeting. For the past few days, I have made several unsuccessful attempts. Can someone urgently assist me to recover these files please?

 

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jdott16
Community Champion | Employee
Community Champion | Employee

‎2021-08-27 06:32 AM

@wdk-tt 

I am sorry for the experience you have had. As there can be some complexities with recordings, I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support. I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

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