Zoom New Meeting, Join,and Share Screen button greyed out on main menu

[Amru_Rasyid]

my zoom wasnt responding while i trs to join a zoom via link (it wont even show up on taskbar) then when i try to join via id, i cant click anything on the zoom except the schedule button

[Happytohelp123]

@Amru_RasyidCan I have you uninstall/reinstall Zoom on your device to see if this resolves the issue? 

[Amru_Rasyid]

ive tried it 3 times, still the same

[elainelotuschan]

My fix was to install a pending windows update (I had tried uninstalling/reinstalling zoom)

[Happytohelp123]

Hello @Amru_Rasyid  I have created a ticket and sent you a followup message for further troubleshooting. Please see the next steps on the request so that we can look into this further together. Thanks 😃

[uyenkhadang]

Hi there, could you also help me. I have the same problem

[elainelotuschan]

Try installing any operating system (Windows or Mac) updates. That helped resolve it for me.

[mikenya]

Hi, was there a fix for this? I have the same issue. The join meeting button is greyed out. I resinstalled using the zoom uninstaller and still have the same issue. Latest update of zoom desktop client, latest op system updates. no joy!!! Zoom is almost unusable for me 😞

[bry1]

hello my name is Bryce  i can try to help you

[zjhomrighaus]

Hello, I'm having this same problem and it is causing issue for my wife's work where she has a premium account.  Can you reach out to help?  She is taking Zoom calls on her phone and that's really not cutting it.

[zjhomrighaus]

Having exact same issue... did you get it fixed?

[pshobson]

Me too

[Thwhite]

Checking in - I also have the same issue! Any word on what the problem was?

[ThomasOsadolor]

I am also having the same issue. How can I resolve this.

[ppirozak]

Having same issue... and I just upgraded my account to see if that fixed the issue (was previously just a BASIC account) but no, having same issue...stll... help!

[nozadze]

Hi there,

Have same issue with premium account. is there any solution?

[craigr]

So is there a solution from Zoom? All greyed out, no older versions listed on site to try, a known problem? Yes it works in browser, but that's not a solution. I'd like to hear from a Zoom tech support person who has some advice. Reinstall (Fails), reboot (fails), settings doesn't even open in client when you sign in.

[ericderoulet]

Exact same problem here with buttons staying grayed out and the settings button doing nothing. I've also tried starting a new meeting in the client, only for all the buttons to gray out without actually putting me in a meeting (even though my status indicator says I'm currently in a meeting). Simply maddening. 

[elainelotuschan]

I see several people reported the same issue with no response. I figured it out (at least for my computer). After a mystifying experience of seeing the "start new meeting" button greyed out (even after reinstalling the program and logging out of another device), I noticed that I had an updated pending in Windows. The zoom problem resolved after I installed the new Windows update. Hope that helps others.

[tingnixoxo]

New update window does work for mine. 

[shiregirlshelly]

I have no upates pending and upgraded to pro and still nothing... I am going to lose my s#*t and uninstall and never use again if I cannot get this working. CRAZY ... Zoom clearly does not care about it's customers