cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

Video will not work, says "camera is being used by a USB device".

Grighser
Newcomer
Newcomer

‎2021-10-28 03:00 AM

 
0 Likes
3 REPLIES 3

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-10-28 07:20 AM

Hey @Grighser, if you don't mind, can you screenshot the error you're seeing when the "camera is being used by a USB device"? Is this a Zoom message being prompt or a Windows message? Do you mind sharing as well the camera you're specifically using?

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-11-01 07:26 AM

Hey @Grighser, just checking in on that camera USB error you were having. Were you able to get this resolved? If not, willing to help find a solution. 🙂

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes

Tiffiny
Newcomer
Newcomer
In response to RN

‎2024-02-22 10:05 AM

Hello, I am having the same problem. Zoom will only let me choose “USB Video Device” as my camera system. I have been using Zoom for a few years. Never had a problem until now. Never used a USB camera. Any ideas? I have already deleted and installed Zoom again, restarted my computer and followed steps for Windows 11. 

0 Likes