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Video resolution problem

WO1
Newcomer
Newcomer

‎2021-11-25 11:22 PM

Hi ZOOM Users.

I have big problem.. plz let me know solution please...

 

I use an external camera in my studio. I send external camera video to participant by ZOOM. Regrettable zoom video quality is too low. The reason I used external camera that I want to send clearly video to participant. How can I better video resolution on ZOOM?
My pricing is "business".

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1 REPLY 1

jdott16
Community Champion | Employee
Community Champion | Employee

‎2021-11-30 09:15 AM

Hello @WO1 

 

Please see the following support article to assist with better quality video for Zoom: https://support.zoom.us/hc/en-us/articles/207347086-Using-Group-HD-video 

 

If you have a business plan and would like full 1080p enabled on your account, please submit a support ticket to enable this feature.  You can find out more on reaching support here: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support.  I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

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