Video problems after update

[rcassada]

I updated my Zoom client and now my screen looks like the attached image. I have already done the following to troubleshoot.

1. Updated drivers
2. Reinstalled the zoom client
3. Restarted my computer
4. Verified that my camera software works properly when I am not using zoom.

Anyone have advice?

[jdott16]

Hello @rcassada 

You can resolve this by checking the following settings in your Zoom desktop client under the Video settings: Adjust for low light, touch up appearance, and HD (if you have HD enabled on the web).  If the problem still persists after those settings are checked, you can also go into the advanced settings under Video, and then flip the Video Rendering Method to: Direct3D9.

Thank you.

[rcassada]

Thank you.  That worked

[jdott16 · Accepted solution]

You are welcome @rcassada ! I am glad that worked. If you would like, you can mark the response from above as a solution to the issue so that if others come across the same issue they can find the solution faster. Thank you!

[bigpenguin]

I am having the same problem.

[jdott16]

@bigpenguin please see the response to @rcassada and see if that assists. Thank you.

[slaven41]

Yes, this solves the problem but it makes no sense.  How does not having "adjust for low light" and "touch up appearance" checked cause my image to stretch out and move to one side?

[broadwaymft]

Hi!

Since the new update, I am unable to see anyone else and can only see myself. Please help!

[broadwaymft]

Hi! I am unable to see anyone else in the zoom meeting and can only see myself since the update