Video Quality and Blacking Out

[elcrowe]

I am having problems with my video while in a Zoom meeting. I reached out to my computer manufacturer and we deleted and reinstalled the camera drivers. However, when in Zoom, the video is shaky and often goes blank. Lenovo thought that I should reach out to a Zoom technician. I have invited Support to my Zoom call twice and never got a response.

[CarlaA]

Hi @elcrowe. Welcome to the Zoom Community! We are sorry to hear that you're experiencing issues with the Zoom platform. Have you also tried deleting and reinstalling Zoom to your device?