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Video Quality and Blacking Out

elcrowe
Newcomer
Newcomer

‎2021-08-22 03:34 PM

I am having problems with my video while in a Zoom meeting. I reached out to my computer manufacturer and we deleted and reinstalled the camera drivers. However, when in Zoom, the video is shaky and often goes blank. Lenovo thought that I should reach out to a Zoom technician. I have invited Support to my Zoom call twice and never got a response.

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2021-08-27 02:14 PM

Hi @elcrowe. Welcome to the Zoom Community! We are sorry to hear that you're experiencing issues with the Zoom platform. Have you also tried deleting and reinstalling Zoom to your device? 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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