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Video Pixelating during a Zoom meeting

bsment
Newcomer
Newcomer

While participating on a Zoom Meeting, our video signal / image pixelates to such an extent that we have to turn off the video. Sound remains good, however the video is very distracting to others on the meeting.

This 'fault' started to occur after the computer did the latest Windows update. Is there an issue with windows and Zoom?

2 REPLIES 2

tbarr1
Newcomer
Newcomer

mine is doing the same. submitted several tickets and no reply. Zooms service sucks

anamaux
Newcomer
Newcomer

Go to Video Settings, select Advance settings at bottom of window and switch off the option Optimise video quality with de noise