Using an audio interface with zoom

[Fer37]

Good day,

I tried to link my presonus audio box usb 96 with zoom on my dell inspiron laptop so that I can use two external microphones but only one of my microphone channels are being recognized even though windows recognizes both channels, did anyone ever experience this problem?

[RN]

Hey @Fer37, firstly I'd suggest downloading your Drivers for the device here. Not sure if this forum will help as well https://forums.presonus.com/viewtopic.php?p=256649&sid=ffa5ab62c2a9c12f23b9f0048a02c83d

Try installing those drivers and the suggestions from the PreSonus forum and let me know if that helps!  

[amitsharoni123]

I am having the same issue. Only one of the inputs is recognized by zoom, regardless if it is a microphone or an instrument 

[CBAbrams]

I am using an audio interface which appears in the Zoom microphone settings. Audio test registers. Sound through my microphone does not. Within my Device Manager, I made sure my updates are current. It feels like I am really close to making it work but something is off. "Your microphone is not working properly."