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Upgraded to Pro, still getting kicked out at 40 minutes

Alia24
Newcomer
Newcomer

‎2022-05-12 09:45 AM

Title explains it, I upgraded to Pro, I have the receipts, my Zoom looks different now, however all of my sessions are being timed out at 40 minutes. I have no idea what to do! I have client sessions on Zoom all week and it is a huge problem for me to have them log in again.

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Patricia_B
Community Champion | Employee
Community Champion | Employee

‎2022-05-13 02:52 AM

Could you check under the User page to see if the license is assigned to you? Here is an article with more details: https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License 

 

If this helped, please remember to click on the "Accept as Solution" button below.

 

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