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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

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Elana48
Newcomer
Newcomer

I have tried over and over again to update my version of Zoom.  I hit UPDATE & INSTALL and NOTHING HAPPENS.

I am now locked out of important Zoom meetings and beginning to have Senior Tech Panic attacks!

Please help or provide a phone number so I can talk to a human being. 

1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @Elana48 

 

Phone support is available to Business accounts and above - not Basic or Pro.

 

With your problem I would suggest trying to update with a fresh download, rather than from within the app.

 

https://zoom.us/download