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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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Elana48
Newcomer
Newcomer

‎2021-10-15 01:57 PM - last edited on ‎2022-03-15 10:35 AM by Community Moderator | Employee

I have tried over and over again to update my version of Zoom.  I hit UPDATE & INSTALL and NOTHING HAPPENS.

I am now locked out of important Zoom meetings and beginning to have Senior Tech Panic attacks!

Please help or provide a phone number so I can talk to a human being. 

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1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-16 10:33 AM

Hi @Elana48 

 

Phone support is available to Business accounts and above - not Basic or Pro.

 

With your problem I would suggest trying to update with a fresh download, rather than from within the app.

 

https://zoom.us/download

 

 

 

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