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Troubles with sharing video

Nazarchona
Newcomer
Newcomer

‎2022-03-28 02:11 PM 

When the camera is turned on during a conference, it suddenly turns black and shows nothing. What can I do to fix it?

 

1 REPLY 1

IP-Man
Community Champion | Employee
Community Champion | Employee

‎2022-03-29 04:06 AM

@Nazarchona 

 

You could try a clean removal/uninstall of Zoom Application and then reinstall it again. This is to ensure that any corrupted files/config on the application is all completely removed before reinstalling.

If you have a Mac - try uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.
You can do this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

After this, try to reinstall Zoom again.

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!
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