cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Shared video freezing while audio plays

NewGrooves
Newcomer
Newcomer

‎2022-06-28 12:59 PM

Hello, folks! I frequently share my screen during Zoom calls and play videos from YouTube on my web browser for my Zoom audience.  Periodically, I have an issue where my audience is able to hear the audio from the YouTube share, but the video is frozen. I have installed the most recent Zoom update and I have a very fast internet connection, so those aren't issues. I am using an iMac and I have a RODE Rodecaster Pro audio interface connected, if that information helps in diagnosing this issue. I have also tried restarting my computer, to no avail. This most recent issue seems like it may have begun after I had temporarily signed into another Zoom account from my computer and then gone back to my normal Zoom account. 

0 Likes
1 REPLY 1

FriendlyWebDr
Participant
Participant

‎2022-10-03 11:11 AM

I have the same problem, the only difference is a have small vid clips on my desktop that I share during a presentation, and sometimes they work fine, and other times they freeze. The unpredictability and unreliability create

much anxiety.

0 Likes