Saving a recording

[jazminewes]

I am having trouble opening the recording after I have saved it.  Please help.

[sachinzoom]

Hello,

Please go through this KB to access and play your local recording:

https://support.zoom.us/hc/en-us/articles/206277393-Finding-and-viewing-local-recordings

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[jhalstead]

Hello @jazminewes,

Can you please confirm the recording is viewable within the Zoom client application? 

Within the Zoom Application

Navigate to the following:

Contact Center 

on the Left hand menu (Engagements, Teams, Address Book, Inbox, Analytics, ACTIVE, MESSAGING WRAP-UP, and COMPLETE.

Select COMPLETE

Select the desired previous engagement 

Within the engagement description you should see 'Recording' with the duration which has a play button

Once you select this another window is presented for a player or it allows you to download or delete the recording. 

[jazminewes]

I can not view it.

[jhalstead]

@jazminewes - Can you please grab the recorded engagement ID and open up a support request https://support.zoom.us/hc/en-us/requests/new ? The team will need to review what is happening as they should be visible. Please see the example screenshots provided for verifying the call recorded, how it is represented within the completed engagements, and what is looks like in the local player. Once I download the recording I can play it in Windows Media Player, Audicity, or others.