cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Remote Control feature

ckalb
Newcomer
Newcomer

Hi! I am unable to give / request remote control of my screen like before. I have enabled the feature on the web portal but the "Remote" option no longer appears on my drop down menu. Help!!

2 REPLIES 2

Jameswalter
Contributor III
Contributor III

Sign in to the Zoom web portal.
In the navigation menu, click Settings.
Click the Meeting tab.
Verify that Remote Support is enabled.
If the setting is disabled, click the toggle to enable it. In the Enable "Remote support" pop-up windows, click Enable.

 

Regards,
John

nagwaamin
Newcomer
Newcomer

I did and still can not see it