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2021-12-16 12:25 PM
Hi there,
Yesterday I had a meeting with someone and I joined her Zoom invitation (so I didn't sign in and use my own account). Part way though our call she changed the host to me so I could record (cloud) (for clarity, the recording started after she changed me to the host).
Now I cannot find the recording and she said that she also doesn't have it.
Is there an alternative way I can retrieve the recording now?
Please HELP
Thank you!
2021-12-16 12:49 PM
@adele2
If you didn't sign in with your account, the recording is very likely a local recording since you were not signed in to your account. You may want to read this support article and look at the local storage location it defines.
https://support.zoom.us/hc/en-us/articles/206277393
2021-12-16 05:33 PM
Thanks.... unfortunately I cannot find it anywhere. I remember choosing "record to the cloud" as I always do - is there anyway to find the recording through zoom (not on my account) or to access it directly from Zoom?
2021-12-17 05:17 AM
@adele2
Your best course of action is likely to open a support ticket. They will have more access to the backend than I do and can help.
https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support