cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Recording problem

ngananh
Newcomer
Newcomer

‎2022-05-22 02:40 AM

Today, I recorded my meeting on Clouds. When the meeting ends, I couldn't find it on my Clouds. Zoom said "Cloud recording is available to premium users", but I don't know this before and I don't have premium account. What can I do now to find my recording? If I subscribe to the premium package now, can I get the record back?

0 Likes
1 REPLY 1

Shaimaa
Zoom Employee
Zoom Employee

‎2022-05-22 11:38 PM

Hi, @ngananh. I am sorry that the cloud recording is automatically enabled for all paid subscribers. When you record a meeting and choose Record to the Cloud, the video, audio, and chat text is recorded in the Zoom cloud. The recording files can be downloaded to a computer or streamed from a browser.

You could subscribe and be a pro account, then use it for your upcoming meeting.



Please like any post that helped you; please mark solutions so others can find them!
0 Likes