Recording problem

[ngananh]

Today, I recorded my meeting on Clouds. When the meeting ends, I couldn't find it on my Clouds. Zoom said "Cloud recording is available to premium users", but I don't know this before and I don't have premium account. What can I do now to find my recording? If I subscribe to the premium package now, can I get the record back?

[Shaimaa]

Hi, @ngananh. I am sorry that the cloud recording is automatically enabled for all paid subscribers. When you record a meeting and choose Record to the Cloud, the video, audio, and chat text is recorded in the Zoom cloud. The recording files can be downloaded to a computer or streamed from a browser.

You could subscribe and be a pro account, then use it for your upcoming meeting.