cancel
Showing results for 
Search instead for 
Did you mean: 

Recording is stuck on Recording in progress

frankin
Newcomer
Newcomer

Usually the recording converts straight after the call is ended but the one I have just done says 'recording in progress' still and is stuck in processing mode - how do I retrieve it? 

1 REPLY 1

alexisbrown
Community Moderator | Employee
Community Moderator | Employee

Hi @frankin ,

 

Thank you for visiting the Zoom Community! Similar to this related community post, Meeting recording is stuck at 'processing recording' after 3 days , this is an issue that will require support for your specific use case. Therefore, a support ticket will need to be logged. In reviewing your account, it appears you have already logged a support ticket. In working with our support agents, you should get your issue resolved 🙂.

 

Thank you! 

Alexis

Alexis
Zoom Community Team
Have you heard of Zoom AI Companion?