Recording did not convert after ending the meeting *Recorded in my computer and was added as a host*

[ChrisCarter1]

Just like the subject indicates, the recording is was not converted like every other usually is after I end my meeting.

This time, I joined someone else's meeting and was added as a host, from there I started recording the meeting with the "record in my computer" option and when I ended the meeting, the converting pop-up did not show up, and neither did the recording in the Zoom folder.

Please help,

Chris.

[MJEquiron]

Hi @Chris ,

Thank you for contacting Zoom Support Community.

Please go to your Zoom Client or application that you have installed from zoom.us/download.
You will see an image on the upper right or gear button below, please click on it then go to Settings and click on Recording.
Please make sure that the "Keep temporary recording files" is checked then click on "Open" on "Store my recordings at:"
It will direct you to the Zoom folder where your local recordings were saved.


​

You will see 2 raw files ending in _01 and _02.

If the raw files were successfully converted, you will see an mp4 file for your video recording.

If you did not see the mp4 file, that means that the local recording was not successfully converted.

You may view these articles for your reference about local recording.

https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-failed-conversion-of-local-recor...
https://support.zoom.us/hc/en-us/articles/201362473-Local-recording
https://support.zoom.us/hc/en-us/articles/206277393-Finding-and-viewing-local-recordings

Thank you,

MJ

[MJEquiron]

Hi @ChrisCarter1 ,

I hope you are doing well.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit too.

Thank you,

MJ

[MJEquiron]

Hi @ChrisCarter1 , 

Good day.

I would just like to follow up if the above steps resolved your issue about the local recording.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit too.

Thank you,

MJ