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Recording: Cannot retrieve recording

iana
Newcomer
Newcomer

‎2022-01-13 02:29 AM

Hi there, 

 

I recorded a meeting on Zoom and had it saved locally. The saved file does not appear on my computer (a Mac). Zoom says for its part that the recording was saved on another computer (see attached screenshot), which is not correct. Can this please be resolved? This is urgent. Thank you.

Preview file
662 KB
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2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2022-02-28 03:58 PM

Hi @iana ! I know it has been a while since you initially posted, but I want to make sure you receive assistance. I am very sorry to hear that you are unable to locate the recording. Can you confirm that you recorded the meeting using the Zoom desktop client?  Local recordings are currently only available using the Zoom app.

 

I hope this helps! Please click Accept as Solution is this answered your question. 

 

Moderator

Zoom Community Team

 

 


Carla (she/her/hers)
Zoom Community Team
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ballfdnw
Newcomer
Newcomer

‎2023-03-21 07:16 AM

does anyone know how to retrieve a meeting that was not recorded?  i read they are saved for one week

 

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