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Recorded video stuck "in processing"

keriwiederspahn
Newcomer
Newcomer

‎2022-02-15 06:34 PM

I have not encountered this before where the cloud recording is not sent within an hour of my recording -- it has been almost 10 hours and it is marked "Processing" in my recording file.  How can I fix this?

 

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crchan123
Zoom Employee
Zoom Employee

‎2022-06-30 08:35 AM

Hi @keriwiederspahn! Thanks for posting your question, and welcome to the Zoom community!

I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

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