No option to rotate camera

[bcalmer]

Hello! After the Zoom update it seems the interface has changed quite a bit and there are fewer available settings. For example, I cannot rotate my camera in 90 degree increments anymore, which used to be an option in video settings when hovering over the video preview. As a result, my document camera projects the image upside down and I no longer have a way to correct this in Zoom. I checked the article on Zoom's website already on Manually Rotating Camera which no longer applies because it was last updated in March 2022...but the updates happened after that. 

Any advice?

[Bort · Accepted solution]

Hi @bcalmer 

I'm on the very latest desktop client and still see the option in my settings. 

Which version are you on, and which OS (Windows, macOS?) are you on? 
Can you provide a screenshot of the video settings window? 

[bcalmer]

I've edited my original post and added the screenshots. I'm not sure how to check the version I'm on, but I'm using Windows OS.

[StephenSydney]

Hi I have a similar problem on my new s9 ultra galaxy tablet. My camera turns me 90degrees randomly. Any idea why this is happening? I've reinstalled zoom and abled and disabled auto rotate. There's no video options on Android tablet apart from background thanks 

[Acrowell]

Hello,

i am having the same issue on my Apple iPhone 11 only. My desktop version works fine as I have the option to rotate my camera in the upper right hand corner. On my phone, I am not given that option and I appear upside down. Been going on since end up August. I have tried all the troubleshooting and nothing has worked so far. When I click on my profile from my phone I don’t have the video option. I tried calling tech support but I am not a paid user so they wouldn’t help me, only sent the same article I had. I have tried uninstalling multiple times on my phone but that has not worked either. Getting frustrated with always being upside down and nothing working. TIA!!!

[MGSR]

Welcome to the Zoom Community, @Acrowell. Could you please update the app to the latest version and check that the Portrait Orientation Lock is turned off in the Control Center?

[Acrowell]

The latest update was a week ago and I am not finding the control center, do I need to be in a meeting in order for that to pop up? I made sure the tab to show my control center was turned on in my settings otherwise I do not see anything else about changing the  portrait orientation in my settings

[bcalmer]

Okay I just did more digging on the web and apparently my problem is that I'm on the PWA version? I don't even know how that happened. I just tried redownloading the regular Zoom desktop client but the PWA version is still there on my desktop...cannot figure out how to uninstall it. I guess I have a new and different problem now.

[bcalmer]

Alright, I think everything is resolved now. Thank you!

[PattyL]

Is this still an issue? I have NEVER had this issue until a few updates ago. I have plugged my iphone (iOS 17.7) into my mac (OS  14.6.1) and on Zoom I would choose ipad/iphone via cable and if I turned my phone horizontal, I got a horizontal camera. NOW on current zoom (6.2.6) it no longer allows the image to rotate. AND it does not seem to recognize any virtual cameras anymore like ManyCam or Epoccam.