cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

No audio...

IanDavies
Newcomer
Newcomer

‎2021-10-17 07:30 AM - last edited on ‎2022-03-03 12:18 PM by Community Moderator | Employee

Hi all....for some reason my audio has just stopped working. It works as normal on every other app I use on my PC (with Windows 10).  There doesn't appear to have been any updates issued that may have caused it, nor have I received any update notifications that I would need to download to perhaps solve the problem....

 

What's caused this?

3 REPLIES 3

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-19 02:11 PM

Hi @IanDavies 

 

I would recommend ensuring you are on the latest 64-bit version of Zoom:

 

https://zoom.us/client/latest/ZoomInstaller.exe?archType=x64

 

 

 

0 Likes

FifoTheHein
Explorer
Explorer
In response to Rupert

‎2021-10-21 08:03 AM

I have the exact same issue on my side and there are a number of post about this from this month. The latest app version still causes the same issue. Using zoom in my browser works, but the app crashes my audio. Sound tests "work" but then either no audio or no mic.

0 Likes