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Missing Zoom Recording

Chantelle1
Newcomer
Newcomer

‎2021-08-23 04:24 PM

I have just recorded two meetings on zoom. The first one came through, however, the second has not downloaded or come through. Can anyone help?

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-08-24 08:03 AM

Hey @Chantelle1, did you record locally or to the cloud? Just take note, if you haven't received your cloud recording yet, cloud recordings generally take about 2 times the meeting duration to process. You can check out this KB article If you're having trouble finding and viewing local recordings.

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viw
Newcomer
Newcomer

‎2021-09-18 06:44 PM

@RN I've been experiencing exactly the same issue, and it happened more than one time now. I recorded the meetings locally. I'm using zoom Version: 5.7.6 (1320) on Mac. Any idea why this is happening?

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