Microphone cutting out and have tried many fixes - due to Windows 11 update?

Forum|Forum|1 year ago
October 24, 2024
3 replies
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This began after a Windows 11 update on Saturday. The microphone stops working for 5 - 10 seconds spontaneously. So, I purchased a new webcam (with mic) but it's still happening. I uninstalled and reinstalled the driver. I changed the microphone settings in Zoom. And it's still happening. I observe two things on the sound monitor on Zoom - sometimes the sound gauge becomes "stuck" at one sound level but my voice isn't being heard and other times it shows no input and my voice isn't being heard. I teach on Zoom - this is a huge problem and I have no idea what to do. Contacted Microsoft and they just tried updating the driver for the camera (which didn't change things). HELP! Thanks.

Audio

MGSR

Community Manager

Hello @MMicheleM,

Welcome to the Zoom Community! We're glad to have you here.

Kindly check this article for troubleshooting speaker or microphone issues in the desktop client.

Please let us know if you need further assistance.

M

MMicheleMAuthor

Newcomer

Please, please. I need further assistance. I spent 4 hours with Microsoft - they reloaded everything and made sure it was was updated, etc. It still cuts out for 5-10 seconds intermittently. I happens with both of my webcams. I tried changing all the advanced mic settings in Zoom and nothing helped. I teach online and this is a huge problem. It began after the recent Windows 11 update, I believe.

MGSR

Community Manager

I'm sorry the article did not solve the issue for you. Kindly submit a ticket to our technical support team for further troubleshooting assistance.

M

MMicheleMAuthor

Newcomer

Thanks, but that article does not have any information that is new to me. I checked of all that. We are way beyond the simple fixes offered by a search on Google!

P

prvallejo

Newcomer

Have you found a solution to this problem? I'm having the exact same problem with a Lenovo webcam, tried a lot of things to fix this but none seems to work for me