cancel
Showing results for 
Search instead for 
Did you mean: 

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Meeting "password incorrect" error message - cannot join meeting

CMS2
Newcomer
Newcomer

I scheduled three recurring Zoom meetings using the same meeting link and password.  

A few participants expressed they received a "password incorrect" message when they try to log into the meeting.  Some were joining for the first time and received the "password incorrect" message, and some received the "password incorrect" message for subsequent meetings, after successfully logging into the previous meeting (using the identical password and meeting link).

After confirming they are using the correct password, I am told, in all the cases, after reentering the password multiple times a few, who did not give up, were finally able to join the meeting.   Please advise, how do we prevent this from occurring?  We don't want people to be discouraged and not participate

1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @CMS2 how is the meeting scheduled from https://zoom.us/meeting/schedule? Are you generating a Meeting ID or using your Personal Meeting ID? Assuming the 'password incorrect', for some users just maybe user error if others and yourself are able to join.. maybe suggesting users to Update Zoom to the latest version, if available?

Screenshot 2023-05-03 at 11.13.02 AM.png

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!