Low bandwidth with high speed internet

[evanjfb]

I have a dedicated laptop to host Zoom meetings from that has a wired connection to gigabit speed internet.  When I check the internet speed, it is consistent with what one would expect from gigabit speed internet (~900mbps up/down).

Unfortunately, Zoom does not seem to care.  The bandwidth I am getting in the statistics page is ranges from 200-1500kbps (send) and a pretty solid 3000mbps (receive).  Zoom recommends a 3.8/3.0Mbps (up/down) for full HD video.  

Anyone know why my bandwidth would be throttled on Zoom while able to utilize gigabit speed internet on the same device?

[Sundrunk007]

The same exact thing is happening to me. I have tested my internet speed and it's clocking in at 400+mbps. Every Zoom meeting is laggy showing low bandwidth and "your internet is unstable" messages when it is not. Zoom please help!

[ShawnSpencer]

Same problem here: I have an iMac and a logi-cam as well as a 10 GB fiber internet. Inhouse I have 1 GB LAN.

When I use zoom the speed drops down on connectivity speed form 1 GB to 100 mb (seen on the web interface of theGS108Tv3 8-Port Gigabit Smart Managed Pro Switch).

The Switch is connected via LAN to the Computer.

That happens only when I use zoom - all other programs work well.

I have updated drivers, changed cables - the whole nine yards ...

Any help would be highly appreciated

[Radhika_Keni_Wo]

Hi Guys, Same problem .  Zoom Support team , PLEASE HELP .

[Haldoll]

This is my issue too... anyone find an answer yet?

[Haldoll]

I Found the Solution after so long:

There are two pieces of equipment on the telephone lines which Xfinity uses to connect into the home.  It’s on top of the telephone pole.  Technical personnel access it via a “Cherry picker” on top of their vehicle.  One is an amplifier.  What is the other device is called a Splitter or “Pedestan box.”  Once Xfinity replaced these devices (mine were at least 30 years old,) but did get a good signal…then the problem was fixed!  Yes, it was a problem that even the technician could not determine with the “signal strength equipment,” when testing the line.  The old equipment simply needed replacing.

I had struggled for 8 months with "low internet" connection, esp in Zoom. I've found others had the same problem. Even though I got a good "signal" into the home, there was this ongoing intermittent problem. When the Technician replaced both the amplifier and the splitter, low and behold, everything works GREAT now. I want to share this information on the Zoom chat/blog so others could be helped. It's frustrating because everyone points the finger to someone else for the problem, i.e. "It's a problem with Zoom," or its your router, and after spending HOURS with Tech support and no resolve, it was great to finally find the problem.