Issues with users getting stuck in breakouts

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We have issue with switching participants from one room to another room.

Below is the scenario,

3 -Participants and 1-Invigilator(Host) :

The Invigilator has created 3 waiting rooms and moved participants from one room to other room. At this step, one of the participant was stuck & froze. And this participant also disappeared from the investigator's list.

But, At participant screen there is a black colored screen with processing icon (Attaching the reference)

We did perform testing with multiple scenarios & participants but observed the same issue over and over again.

Please Note, There was no network issue and performance was also good.

Thanks,

Pranath

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!