Internal microphone not working

Forum|Forum|3 years ago
April 13, 2022
3 replies
9 views

I have a brand new Asus Zenbook - internal microphone works fine with other applications, such as Skype. An external microphone also works fine in Zoom (I have tried 2 different ones), but not the internal microphone. I have checked all the settings, uninstalled and re-installed Zoom, installed new device drivers from Asus. I also talked to Asus Support and they say that "as the internal microphone works with other apps, the problem must be with Zoom specifically." Is there any solution from Zoom on this??

Best answer by frankzhang

From the Zoom Application, kindly go to the bottom of the “Audio Settings“ > Advanced. Set the “Signal processing by Windows audio device drivers” to “Off (Windows - Raw)”. Could you please also share a screenshot of the Zoom audio settings?

F

frankzhangAnswer

Community Champion | Employee

From the Zoom Application, kindly go to the bottom of the “Audio Settings“ > Advanced. Set the “Signal processing by Windows audio device drivers” to “Off (Windows - Raw)”. Could you please also share a screenshot of the Zoom audio settings?

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HDFrustrated

Newcomer

How does one get to these settings. I cannot for the life of me find this under settings. Or was this an old setting that is no longer there. Beyond frustrated. I have a new HP Pavillion and I cannot get the Zoom microphone to work with it. I can hear everybody but they cannot hear me.