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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Identify Error

AdminKolar
Newcomer
Newcomer

‎2022-09-22 09:12 AM

We use a PWA link within an SSO LTI for students to access their teacher's meetings. Currently we have had reports of some students sitting in the waiting room, even after the meeting has started and others who hop into the room, but then are "dropped" out after 3-5 minutes. 

 

The current process to "fix" this is to have students clear the cache on their Chromebooks and re-enter via the SSO and LTI process we have in place. 

 

Is there a way to test where the failure is occuring? I am unsure if it's the device or possibly the district's network. Has anyone else had experience with similar issues? Thanks in advance!

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