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2022-09-05 09:38 AM
As the title suggest, I can't use the background. I have updated zoom latest version. I have enable the green screen option for my background but I still can't find the blur background option. I have go through a link in the Zoom Community by a ZOOM MODERATER which suggest to search like this 1) Go to Setting, 2)Click System, and 3)Click about us. I stop it in the third step because I do not see any word such as System after I click Setting. I also searched it in Zoom but there is no result. If a ZOOM Moderator is reading this, please help the client earnestly instead of sending a link that does not work. This is my laptop information.
Edition: Windows 10 Home
Version : 21H2
Installed on: 3/19/2021
OS build: 19044.1889
Experience Windows Feature Experience Pack 120.2212.4180.0
I hope this problem can be explained.
2022-09-06 01:25 PM
I'm having the same problem ... I've updated my laptop to ver 5.11.11. It is impossible to reach a real tech support person. Looks like I may have to switch off from zoom with a resolution.