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Help - unable to join breakout rooms

gln
Newcomer
Newcomer

‎2022-09-02 03:16 AM

Sept 1-2, 2022

Unexplainable tech glitch where participants could not join or be assigned to breakout rooms. Even co-hosts are unable to join breakout rooms or transfer participants to breakout rooms. Please help. Our online classes are suffering. 

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DanaCSM
Zoom Employee
Zoom Employee

‎2022-09-02 03:29 AM

Hi there, 

sorry to hear about this. Can you please confirm that you are on the latest version of the Desktop Application (https://zoom.us/download) ? If so, I'd highly recommend reaching out to our Technical Support Team and explain the issue at hand. You can open a ticket here: https://support.zoom.us/hc/en-us/requests/new

Best regards,

Dana

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