Help!Could Not get my meeting to launch...using MAC/Safari

[Cheryle]

I couldn't launch my meeting that I was the host of today even though I downloaded Zoom app again and reinstalled it (uninstalled the older Room app). I could get into Zoom, create the meeting but starting the meeting became an issue. Thanks!

[jefrancisco4]

Hi @Cheryle , Are you getting an error message when starting the meeting? 

[_ZoomUser_]

Yeah did you get an error message? 

[jefrancisco4]

@Cheryle Are you still having the issue? If yes, let us know what is the error message if in case you get one.

[JJplus]

Hi! Im getting the same issue. It's error 300. and wont get resolved using the reinstall method

[jefrancisco4]

@JJplus was this working before? Are you using the Zoom desktop app or mobile app? Are you also able to sign in to Zoom via the web portal - https://Zoom.us and try to test if you can join the meeting from there. Also make sure you have the Zoom application updated. 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

[JJplus]

Yeah it was working before on my Mac, both desktop and app. I changed my laptop so needed to reinstall zoom yesterday.  Apparently, the zoom app and desktop wont launch both on safari and chrome if I use my personal account with login through Facebook. But it works if I use my company zoom account using email log in

[jefrancisco4]

Hi @JJplus ,
I suggest that you open up a support ticket via this link https://support.zoom.us/hc/en-us/requests/new. To ensure that this issue/concern is looked at within your Zoom account.

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

[JJplus]

Thank you so much!

[jefrancisco4]

Hi @JJplus ! You have some responses to your discussion worth noting. Have any of these answered your question? If so, don’t forget to mark the reply as an accepted solution!