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HELP - unable to screen mirror my ipad from my pc during zoom


I'm hoping someone has the solution to this

I'm trying to share my ipad ( screen mirror) from my pc during a zoom call

I have installed all the latest updates

I have restarted both computers

Both devices are on the same wifi network

I select share screen.

I select ipad

on my ipad I select  screen mirroring

the appropriate zoom meeting link shows

I tap it, and get the error message "unable to connect to Zoom - "

I have had my IT department look over my settings.

I have a colleauge using the same devices ( surface pro and ipad) on the same wifi network  and she is able to screen mirror successfully

I have  spent hours watching you tube clips and reading possible solutions and nothing to date has worked.

Any suggestions would be gratefully received 


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @RVLG,
My name is Brandon. Thanks for joining the Zoom Community! This would have to be a configuration issue or setting on the PC since the Zoom app is attempting to screen mirror. I did find this link pertaining to this subject here so I am hopeful that this will assist you, but this would be an issue with the PC and not a Zoom issue. 

Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?