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HD recordings are upscaled low res

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MarcDaniel
Newcomer
Newcomer

‎2022-02-09 11:11 AM

Hi, how do I get HD or FullHD recordings with my pro account?
I turned on HD and also GroupHD, but the video size is HD and clearly upscaled from 320p or VGA, since the text wasn't readable and pixelated.

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BrentG-ZP
Community Champion | Employee
Community Champion | Employee

‎2022-02-28 10:10 AM

There have been some changes with the video quality and configurations needed with Zoom. I would definitely read through this webpage and make sure you are doing everything properly.

 

https://support.zoom.us/hc/en-us/articles/207347086-Using-Group-HD-video

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BrentG-ZP
Community Champion | Employee
Community Champion | Employee

‎2022-02-28 10:10 AM

There have been some changes with the video quality and configurations needed with Zoom. I would definitely read through this webpage and make sure you are doing everything properly.

 

https://support.zoom.us/hc/en-us/articles/207347086-Using-Group-HD-video

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