Failed to install zoom

[mzhu]

Failed to install zoom, error code:10088. so what's wrong with it?

[CarlaA]

Hi @mzhu , thank you for your contribution to the Zoom Community!

Please follow the steps outlined in this article to update Zoom successfully: Zoom Error Code 10008.

Let me know if that works!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

[Francisco_C]

CarlaA, the error is 10088 not 10008, those are different errors and in different platforms.

[CarlaA]

Hi @Francisco_C  My apologies, I must have misread the error 😅

In this case, the following steps should help get the old installation cleared, and get Zoom reinstalled and working for you.
 
Could you please download and run the CleanZoom application, RESTART your computer when it's finished, and then download the Zoom app again?
 

Let me know if that helps!

Carla,
Zoom Community Team

[zimengwu]

CarlaA，I tried but the code 10088 still appears

[RN]

Hi @zimengwu can you please screenshot the error you're receiving therefore we can visualize where this error is occurring? 

[RN]

Hi @mzhu suggest maybe taking a look into the suggestions from the Knowledge Base Article on Troubleshooting issues with Zoom update and installation. Includes troubleshooting that may assist you in resolving the issue. Please review the article and let me know if you're able to successfully install Zoom!