Failed to Unassociated Domain after Service Subscription Expired

[Lucky_7]

Hi There,

I am working in a company which used Zoom corporate account with on-premise setup before.  For some reasons, our company changed this Zoom service as a self-serve service & let user to apply their own subscription themselves individually.

Before corporate account service expired, we disabled those force sign-in options in security part.  We believed that such corporate account & associated domain will be disabled when service contract expired.

However, we found those users who are using the associated domain email which will be still forced to join the corporate after service has been expired for few months.  On the other hands, the unlink associated account option is gone when service contract expired.  I have raised support ticket to Zoom CS by previous owner account but seems they are not so responsible for a basic user.

As our users has subscribed the Zoom service themselves with such associated domain email (able to login by choosing ignore the invitation before) but unable to login again now, any suggestions for this case except to advise our users to use other unassociated domain email please?  Can terminate (owner) account solve this issue?

Thanks

[ExpertswhoJohn]

hi @Lucky_7 

I think you should contact the sales rep who looked after your corporate account.

You can not use the same email on two accounts, so i can see problems if your corporate account was just lapsed and not deleted.

all the best

John