cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Fail to convert Zoom webinar recording. Conversion crashes at 40%.

Hanna_MF
Newcomer
Newcomer

‎2022-12-07 02:06 AM

Last week, I arranged an online conference as a Zoom Webinar. I recorded the webinar, and would like to upload the recording online for those who couldn't attend our conference. The webinar was recorded locally, not in the cloud. When I double-click the zoom file to convert it to mp4, it crashes after exactly 40% of file conversion. I have tried several times with the same result. I have updated Zoom and Windows. I have tried starting a new meeting, started recording, replaced recording files in my new meeting with the ones from the conference and then ended the new meeting, but the file conversion crashes at 40% nonetheless. Do you have any ideas on how to fix the recording file? I don't know if it is corrupt or what has happened. The only error message I get is "Zoom quit unexpectedly". A tmp file (452 962 kb) is created before the conversion crashes. Is it possible to convert the tmp file to mp4, using some kind of software to save at least part of the recording?

1 REPLY 1

jhl17
Newcomer
Newcomer

‎2023-07-09 09:31 AM

I'm having the same issue. I get two tmp files that say double click to convert, but it crashes.  I desperately need a copy of this meeting. Any suggestions would be greatly appreciated.