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Error code 10004 when window pops up "unable to install updates"

melindamanahan
Newcomer
Newcomer

‎2023-03-01 05:19 PM

This has been going on for months

0 Likes
3 REPLIES 3

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-03-21 12:43 PM - edited ‎2023-03-21 12:44 PM

Hi @melindamanahan suggest looking into the KB article on Zoom error code 10004 and let me know if this resolves your issue! If so, don't forget to click the accept as solution button. Thanks! 

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Zoom Community Moderator
he/him/his

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2Fine
Newcomer
Newcomer
In response to RN

‎2023-08-12 11:02 AM

I tried this and it doesn't work. There is no UNINSTALL ZOOM BUTTON  to click. This is all so confusing. I am having to miss meetings because of this. 

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RN
Community Moderator | Employee
Community Moderator | Employee
In response to 2Fine

‎2023-08-15 07:13 AM - edited ‎2023-08-15 07:14 AM

Hi @2Fine thank you for your reply! Are you using Windows or macOS?

 

Just confirming, but in attempt to Uninstalling and reinstalling the Zoom application you're saying that from the KB on Zoom error code 10004 you're unable to find the 'Uninstall Zoom' option? 

 

Screenshot 2023-08-15 at 9.11.50 AM.png

 

Within that KB, there is Additional troubleshooting if the first option does not work, suggest trying that and let me know if that resolves your issue! 🙂

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!