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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Error Code: 1005

rahim
Newcomer
Newcomer

‎2022-02-04 08:24 AM

I have not been able to log into a Zoom meeting on my MacBook and iPad. This is what I get after there is no connection.

"The server encountered an internal error and was unable to process your request. Error Code: 1005"

 

Can someone help me?

 

Rahim

 

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1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-05-23 11:24 AM - edited ‎2022-05-23 11:24 AM

Hi @rahim Error 1005 indicates Zoom is not able to connect to your network environment.

 

Here are some suggestions to troubleshoot:
- If you are on a network with a firewall or a proxy, please contact a network administrator to check your Firewall and Proxy Settings.
- Antivirus software like McAfee Web Protection or AVG may be blocking your connection to Zoom. Please try to disable the service and try again.
- Check with your Internet Service Provider to check that you can connect to the Zoom service.

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