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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Converting the Recording Makes Internet Drop

CPSomer
Newcomer
Newcomer

‎2022-04-08 08:58 AM

Strangely, for 3 days in a row when I finished a call that I was recording and the converting process started, my home internet drops. It drops for every device in the house. Only when it finishes converting and I reset my modem, the internet comes back on. I have fiber and there are no known outages with it. The video duration is about an hour. 97K-124K size. Any suggestion of causes and fixes.? Prior to 3 days ago,  I had no problems with internet dropping during the converting process. 

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3 REPLIES 3

Yvonne13
Newcomer
Newcomer

‎2022-09-03 06:22 AM

I've just had the same problem. Does that mean I've lost the recording?

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CPSomer
Newcomer
Newcomer
In response to Yvonne13

‎2022-09-06 06:39 AM

I don't think it does. I was able to find the recording after the internet was restored.

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Bort
Zoom Employee
Zoom Employee

‎2022-09-06 07:19 AM

Hi @CPSomer 

As far as I am aware, the conversion process should not require any internet connection and should not affect your home internet. You might try a fresh install of Zoom to see if that resolves it. 

@Yvonne13, no, the recording should be unaffected by your internet connection, as the raw video footage is just being converted into a video file that can be opened by typical video players. All that data is already on your device and should not require the internet for any part of the conversion. 

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