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2021-09-05
02:42 PM
- last edited on
2022-03-11
09:30 AM
by
Bri
Help! I've been using clour recording for a very long time and never had an issue. But last month one of the recordings failed to upload. Kept on saying 'recording in process', so I thought that perhaps I was over my storage limit.
That was on the 1 of August.
I've been away on holiday so I didn't think much of it. Yesterday I had no problem recording a meeting, so I thought I was back to normal... but today Sept 5, once again a meeting failed to upload and shows the 'recording in process' notification.
I'm not doing anything different!
How can I access those recordings, please?!
Thanks
See image.
2021-12-28 12:25 PM
Soyoga,
Sorry for the delay in responding. Is the issue still occurring?
2022-05-14 08:20 PM
2022-05-17 03:59 PM
@DavisChu unfortunately, you would have to reach out to Zoom Technical Support to have them look at this.