Cloud recording still in process

[soyoga]

Help! I've been using clour recording for a very long time and never had an issue. But last month one of the recordings failed to upload. Kept on saying 'recording in process', so I thought that perhaps I was over my storage limit.

That was on the 1 of August.

I've been away on holiday so I didn't think much of it. Yesterday I had no problem recording a meeting, so I thought I was back to normal... but today Sept 5, once again a meeting failed to upload and shows the 'recording in process' notification.

I'm not doing anything different!

How can I access those recordings, please?!

Thanks

See image.

[colegs]

Soyoga, 

Sorry for the delay in responding.  Is the issue still occurring?  

[DavisChu]

I have the same issue. One recording is still in process for one day. I really need that recording. What can I do? Please help. My account and email is: ***********

[colegs]

@DavisChu unfortunately, you would have to reach out to Zoom Technical Support to have them look at this.