cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Cloud Recordings

12345443
Newcomer
Newcomer

‎2022-02-04 12:26 PM

Hi all, so I had a number of cloud recordings saved on my account however I ended my paid subscription and no longer have access to the cloud recording feature and therefore none of my old cloud recordings are there. Are these gone? If I reactivate my paid subscription, will those cloud recordings still be on the cloud?

Thanks

0 Likes
1 REPLY 1

Bort
Zoom Employee
Zoom Employee

‎2022-02-04 12:43 PM

You cloud recordings are still stored on Zoom's servers, you've just lost access to them when you downgraded back to Basic. If you upgrade back to a Pro account, then you will gain access again. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

0 Likes