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Cloud Recordings

12345443
Newcomer
Newcomer

Hi all, so I had a number of cloud recordings saved on my account however I ended my paid subscription and no longer have access to the cloud recording feature and therefore none of my old cloud recordings are there. Are these gone? If I reactivate my paid subscription, will those cloud recordings still be on the cloud?

Thanks

1 REPLY 1

Bort
Community Champion | Employee
Community Champion | Employee

You cloud recordings are still stored on Zoom's servers, you've just lost access to them when you downgraded back to Basic. If you upgrade back to a Pro account, then you will gain access again. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.