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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Cloud Recording

Ejadah
Newcomer
Newcomer

‎2023-01-31 12:40 AM

I'm facing a problem with cloud recording, a message from the system "Cloud recording has been disabled for your account. Contact your account admin for more information."

what should I do to resolve this?
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2 REPLIES 2

kjhartma
Community Champion | Customer
Community Champion | Customer

‎2023-01-31 10:18 AM

Sounds like cloud recording is turned off by your admins.  I would contact your IT staff and see what they say.

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sachinzoom
Community Champion | Employee
Community Champion | Employee

‎2023-02-01 12:07 AM - edited ‎2023-02-01 12:07 AM

Hello Ejadah,

 

Please send this link to your account admin to so they can enable cloud recording for you:

 

https://support.zoom.us/hc/en-us/articles/360060231472-Enabling-cloud-recording

 

If this helps, please accept the answer as an accepted solution.

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