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Cloud Recording Viewing

Rocket2021
Newcomer
Newcomer

‎2021-08-25 08:49 AM

In reference to the message: "The media could not be loaded, either because the server or network failed or because the format is not supported." on the cloud recording. The trouble shooting for this reads: "The original recording was deleted or in the trash bin. Contact the owner of the recording so they can try to recover the recording from the trash bin." under the FAQ section. 

The bottom line is I do NOT have these recordings in the trash bin. Any suggests to why this might be happening? TIA

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jdott16
Community Champion | Employee
Community Champion | Employee

‎2021-08-25 09:05 AM

Hello @Rocket2021 

 

This is an issue with some back end processes with Zoom. The only way to fix this is to submit a support ticket with Zoom so they can take a look and get this recording available to you again. You can find out more on reaching support here: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support.  I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

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