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2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

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Cannot log in

StillCantLogIn
Newcomer
Newcomer

I receveid an email saying that my zoom login was compromised. I reset it and could not log in. I reset it again, and again. In time, I was locked out for "30 minutes."

 

Twelve hours later I am still locked out. Such an inconvenience.

1 REPLY 1

willjoe2442
Contributor I
Contributor I

How to troubleshoot Zoom sign-in issues
Check if your internet connection is stable.
Review your app version and then upgrade as necessary.
Uninstall the app, then download and reinstall it.
Clear Zoom cache and cookies from the settings.
Restart your device or browser.

 

Regards

Will